Privacy policy

Last Updated: June 29, 2025

1. Introduction

Welcome to Goji.Red (www.goji.red)! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you use our website, place orders, or interact with our services (“Services”). By using Goji.Red, you agree to the terms of this policy.

2. What Information Do We Collect?

We collect information to provide you with a seamless shopping experience and improve our Services. Here’s what we gather:

Category	Examples
Personal Identification	Name, email address, shipping/billing address, phone number (when you order or create an account).
Transaction Data	Purchase history, order details, payment method (e.g., last 4 digits of your credit card).
Browsing Information	IP address, browser type, pages visited, and time spent on our website (collected automatically).
Sensitive Data	We do not collect sensitive information (e.g., health data, racial origin) unless you voluntarily provide it (e.g., for custom products).

3. How Do We Use Your Information?

We use your data for valid, transparent purposes that benefit both you and Goji.Red:

Fulfill Orders: Process payments, ship products, and send order confirmations.
Customer Support: Respond to your questions, resolve issues (e.g., returns), and provide post-purchase assistance.
Improve Services: Analyze user behavior to fix bugs, optimize our website, and add new features.
Marketing (Opt-In Only): Send you personalized emails about products, offers, or updates—only if you’ve agreed to receive them.

4. Who Do We Share Your Information With?

We never sell your personal information. We only share it with trusted third parties who help us run our business:

Third Party	Purpose
Payment Processors	Stripe, PayPal—process payments securely (we don’t store full credit card details).
Logistics Partners	UPS, DHL—deliver your orders (we share only necessary shipping info).
Customer Support Tools	Zendesk—help us respond to your inquiries faster.

We may also share data if required by law (e.g., court orders) or to protect our rights, property, or safety.

5. Your Rights Under GDPR/CCPA

If you’re in the European Economic Area (EEA) or California, you have legally protected rights regarding your data:

Right	What It Means
Access	Request a copy of the personal information we hold about you.
Correction	Update inaccurate or incomplete data (e.g., a wrong shipping address).
Deletion	Ask us to delete your data (subject to exceptions, like ongoing orders).
Opt-Out of Marketing	Unsubscribe from our emails at any time (click “Unsubscribe” in any email).
Data Portability	Receive a machine-readable copy of your data to transfer to another service.

To exercise these rights, email us at 1083@88.com. We’ll respond within 30 days.

6. How Do We Keep Your Data Safe?

We take data security seriously. Here’s what we do to protect your information:

Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS.
Access Controls: Only authorized Goji.Red team members can access your data (and only for legitimate purposes).
Regular Audits: We conduct annual security audits to identify and fix vulnerabilities.

While no system is 100% secure, we’re committed to minimizing risk.

7. How Long Do We Keep Your Data?

We retain your data only as long as necessary:

Order History: Kept for 7 years (for tax and accounting purposes).
Marketing Data: Kept until you opt out of emails.
Browsing Data: Deleted after 6 months (unless needed for security).

8. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect data from minors. If we learn we’ve collected data from a child, we’ll delete it immediately. Contact us at privacy@goji.red if you have concerns.

9. Cookies & Tracking

We use cookies (small text files) to enhance your experience:

Essential Cookies: Enable core features (e.g., adding items to your cart).
Analytics Cookies: Google Analytics—help us understand how you use our website.
Marketing Cookies: Facebook Pixel—deliver personalized ads (you can opt out via your browser settings).

You can disable cookies in your browser, but this may limit some features. Learn more in our [Cookie Policy](link to cookie policy).

10. Changes to This Policy

We may update this policy to reflect new laws or business practices. We’ll notify you of material changes via email or a website notice. Your continued use of Goji.Red after the update means you accept the new terms.

11. Contact Us

If you have questions or concerns about this policy, reach out to our Privacy Team:

Email: 1083@88.com
Address: Goji.Red Co., Ltd., Guangcai Village, Hongsibu, Ningxia, 751900, China

Thank you for trusting Goji.Red! We’re dedicated to protecting your privacy while providing you with the best possible shopping experience.

The Goji.Red Team